Roma Public Council KUPATE BG

1. Introduction

This Donation Refund Policy (“Policy”) sets forth the principles, terms, conditions, and procedures governing the refund of charitable donations made to Roma Public Council KUPATE BG, a nonprofit organization operating in accordance with the laws of the Republic of Bulgaria, with its registered address at Bulgaria, Sofia (1517), Slatina district, 31 514th Street.

Donations constitute a vital source of funding that enables Roma Public Council KUPATE BG to pursue its mission of community development, advocacy, social inclusion, education, humanitarian assistance, and support for vulnerable populations. As such, donations are generally treated as final and non-refundable, subject only to the limited exceptions expressly stated in this Policy.

By making a donation to Roma Public Council KUPATE BG, donors confirm that they have read, understood, and agreed to the terms of this Policy.

2. Organisation Information

• Organisation Name: Roma Public Council KUPATE BG

• Registered Address: Bulgaria, Sofia (1517), Slatina district, 31 514th Street

• Telephone: +359 88 9552668

• Email: kupate.bg2021@gmail.com

All correspondence relating to donations and refund requests must be submitted using the contact information above.

3. Scope of This Policy

This Policy applies to all monetary donations made to Roma Public Council KUPATE BG, including but not limited to:

• One-time donations

• Recurring or monthly donations

• Online donations via official websites or payment links

• Donations made through third-party fundraising or crowdfunding platforms

• Donations made via bank transfer, credit card, debit card, mobile payment systems, or electronic wallets

• Donations made during campaigns, public appeals, events, or emergency initiatives

This Policy does not apply to:

• Payments for goods or services

• Membership fees

• Sponsorships governed by contractual agreements

• Grants governed by written grant agreements

• Event ticket purchases or participation fees

Such transactions are subject to separate terms and conditions.

4. Definition of a Donation

For this Policy, a “donation” is defined as a voluntary and unconditional contribution of funds made without the expectation of receiving goods, services, or other material consideration in return, except where permitted by applicable law.

Unless explicitly designated in writing, all donations are deemed unrestricted and may be used at the discretion of Roma Public Council KUPATE BG in furtherance of its mission and objectives.

5. General Refund Policy

As a general rule, all donations made to Roma Public Council KUPATE BG are final and non-refundable.

Donated funds are often immediately allocated, committed, or expended to support programmatic activities, administrative operations, contractual obligations, or urgent community needs. Therefore, refunds are granted only in exceptional circumstances and solely at the discretion of the organisation, as outlined in this Policy.

6. Legal and Regulatory Compliance

This Policy is established in compliance with:

• Bulgarian civil and nonprofit legislation

• Applicable financial and accounting regulations

• Anti-fraud and anti-money laundering requirements

• The General Data Protection Regulation (GDPR)

Nothing in this Policy limits rights that may be granted to donors under mandatory provisions of Bulgarian or European Union law.

7. Exceptional Circumstances for Refunds

Refunds may be considered only in the following limited circumstances:

7.1 Duplicate Donations

Where a donation has been processed more than once due to a technical or administrative error.

7.2 Incorrect Donation Amount

Where a donor has unintentionally entered an incorrect amount that materially differs from the donor’s intended contribution.

7.3 Unauthorised or Fraudulent Transactions

Where a donation was made without the donor’s authorisation, including cases of payment fraud or identity theft.

7.4 Payment Processing Errors

Where a technical error resulted in an incorrect or unintended charge.

7.5 Legal Requirement

Where a refund is required by law, regulatory authority, or court order.

8. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of mind by the donor

• Donor dissatisfaction with organisational decisions or policies

• Disagreement with the outcomes or impact of funded programs

• Donations made knowingly and voluntarily

• Donations already allocated or expended

• Donations made in response to emergency or humanitarian appeals

• Donations older than the permitted request period

• Anonymous donations where donor identity cannot be verified

9. Timeframe for Refund Requests

All refund requests must be submitted within 30 calendar days from the date the donation was processed.

Requests received after this period will not be considered unless required by law.

10. Refund Request Procedure

To request a refund, donors must submit a written request containing:

• Full name of the donor

• Contact information

• Date and amount of the donation

• Payment method used

• Transaction or receipt reference number

• A detailed explanation of the reason for the request

Requests must be submitted to:

Email: kupate.bg2021@gmail.com
Telephone: +359 88 9552668
Postal Address: Bulgaria, Sofia (1517), Slatina district, 31 514th Street

11. Review and Decision Process

All refund requests are reviewed by authorised representatives of Roma Public Council KUPATE BG. The organisation reserves the right to:

• Request additional documentation

• Verify payment records

• Conduct internal reviews

• Approve or deny requests at its sole discretion

All decisions are final and communicated in writing.

12. Refund Method and Processing Time

Approved refunds will be issued using the original payment method where possible. Processing times typically range from 5 to 15 business days, depending on banking institutions and payment service providers.

13. Third-Party Payment Platforms

Donations made through third-party platforms may also be subject to the terms and refund policies of those platforms. Roma Public Council KUPATE BG is not responsible for delays, fees, or limitations imposed by third-party providers.

14. Fees and Transaction Costs

Payment processing fees charged by banks or payment processors may be non-refundable. Where applicable, refunded amounts may be reduced by such fees.

15. Tax and Accounting Considerations

If a donation receipt has been issued and a refund is approved:

• The receipt becomes null and void

• The donor is responsible for adjusting any tax declarations

• The organisation may require confirmation that the receipt has not been used for tax purposes

16. Restricted Donations

Donations designated for specific purposes are generally non-refundable. If such funds cannot be used as originally intended, Roma Public Council KUPATE BG will take reasonable steps to apply the funds in a manner consistent with donor intent and applicable law.

17. Recurring Donations

Donors may cancel recurring donations at any time. Cancellation applies only to future donations; previously processed donations remain non-refundable except as provided in this Policy.

18. Anonymous Donations

Refunds for anonymous donations may not be possible due to the inability to verify donor identity or transaction ownership.

19. Data Protection and Privacy

All donor data and refund requests are handled in accordance with GDPR and the organisation’s Privacy Policy. Personal information is processed securely and confidentially.

20. Fraud Prevention

Roma Public Council KUPATE BG reserves the right to report suspected fraud, misuse, or unlawful activity to relevant authorities.

21. Limitation of Liability

To the fullest extent permitted by law, Roma Public Council KUPATE BG shall not be liable for indirect, incidental, or consequential damages arising from donation transactions or refund decisions.

22. Policy Amendments

This Policy may be amended at any time. The most current version will be made available on the organisation’s website or upon request.

23. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes shall be subject to the exclusive jurisdiction of the competent Bulgarian courts.

24. Contact Information

Roma Public Council KUPATE BG
Bulgaria, Sofia (1517), Slatina district, 31 514th Street
Telephone: +359 88 9552668
Email: kupate.bg2021@gmail.com

Final Statement

Roma Public Council KUPATE BG is committed to ethical fundraising, transparency, and responsible stewardship of all donations. We deeply appreciate the trust and generosity of our donors and supporters.