(30 Frequently Asked Questions)

General Security

1. Is it safe to donate to KUPATE BG Foundation?
Yes. All donations are processed using secure banking channels or encrypted online payment systems that meet EU security standards.

2. Do you store my payment card details?
No. We do not store full card numbers or sensitive payment data.

3. Are online donations encrypted?
Yes. Online donations are protected using SSL/TLS encryption.

4. Who processes online payments?
Payments are handled by reputable, PCI-DSS-compliant payment service providers.

5. Can I donate anonymously?
Yes. Anonymous donations are accepted, subject to legal and anti-money laundering requirements.

Data Protection & Privacy

6. How is my personal data protected?
Personal data is processed in accordance with GDPR and Bulgarian data protection law.

7. Is my data shared with third parties?
Only with essential service providers (e.g. payment processors) and never for marketing.

8. Will I receive emails after donating?
Only if you consent to receiving communications.

9. Can I request deletion of my data?
Yes. You may exercise your GDPR rights at any time.

10. Who can access donor data?
Only authorised staff with confidentiality obligations.

Bank Transfers

11. Is a bank transfer a secure donation method?
Yes. Bank transfers are among the most secure donation methods.

12. Are bank transfers traceable?
Yes. All transfers are recorded through regulated financial institutions.

13. Can I donate from outside Bulgaria?
Yes. International bank transfers are accepted.

14. What reference should I include?
Please include “Donation” and, if applicable, the project name.

15. Do you confirm receipt of bank donations?
Yes, upon request or where contact details are provided.

Compliance & Governance

16. Is the Foundation audited?
Yes. Financial records are maintained and audited in accordance with non-profit standards.

17. How are donations used?
Funds are allocated strictly to charitable programmes and operational needs.

18. Can donations be restricted to a project?
Yes, where clearly specified by the donor.

19. Do you comply with anti-money laundering laws?
Yes. We comply with applicable AML and counter-terrorism financing regulations.

20. Do you accept corporate donations?
Yes, subject to ethical and compliance review.

Tax & Reporting

21. Are donations tax-deductible?
They may be, depending on national legislation.

22. Do you issue receipts?
Yes, donation confirmations and receipts are available.

23. Can I receive an annual donation statement?
Yes, upon request.

24. Are donations publicly disclosed?
Only in aggregated, anonymised form unless legally required.

Technical & Operational

25. What happens if a payment fails?
No funds are taken, and you may retry securely.

26. How are fraud risks managed?
Through secure systems, monitoring, and internal controls.

27. Are donations insured?
Funds are held in regulated financial institutions.

28. Can donations be refunded?
Refunds are considered on a case-by-case basis, subject to policy.

29. How quickly are funds allocated?
As soon as operationally feasible.

30. Who can I contact about donation security?
You may contact us at any time using the details on our website.

2. Bank Transfer Security Notice

Secure Donations by Bank Transfer

Bank transfers to KUPATE BG – Roma Public Council Foundation are processed through regulated financial institutions and provide a secure, traceable method of donating.

Important Information

• All bank transfers are subject to banking security and compliance checks.

• Please ensure you use the correct beneficiary name and bank details.

• Include a clear payment reference (e.g. “Donation” or project name).

• International transfers should comply with your local banking regulations.

Fraud Prevention

KUPATE BG Foundation will never:

• Request donations via unofficial personal bank accounts

• Ask for sensitive banking information by email or phone

• Pressure donors into urgent or unusual transfers

If you receive a suspicious request claiming to represent the Foundation, please contact us immediately.

3. Corporate Donor Compliance Statement

(EU / UK Institutional Standard)

Corporate Donations & Compliance

KUPATE BG – Roma Public Council Foundation welcomes support from corporate partners, foundations, and institutional donors. All corporate donations are accepted and managed in line with strict governance, transparency, and compliance standards.

Ethical Acceptance

We reserve the right to decline donations that:

• Conflict with our mission and values

• Originating from illegal or unethical activities

• Pose reputational, legal, or compliance risks

Legal & Regulatory Compliance

Corporate donations are managed in compliance with:

• EU and Bulgarian non-profit legislation

• Anti-money laundering (AML) regulations

• Counter-terrorism financing laws

• GDPR and data protection requirements

Transparency & Accountability

• Corporate donations are recorded in audited financial statements

• Restricted funds are used strictly for their designated purpose

• Donors may request financial and narrative reports

Independence & Integrity

Acceptance of corporate donations does not:

• Influence the Foundation’s independence

• Grant control over governance or decision-making

• Imply endorsement of commercial products or services

Due Diligence

For corporate and high-value donations, we may conduct:

• Donor identity verification

• Source-of-funds checks

• Compliance and reputational screening

Recognition & Reporting

Corporate recognition is provided only with donor consent and in line with transparency standards.